For officers to become excellent at customer service, you need to have regular habits of efficiency, professionalism, and communication.

This is the one area that everyone in security needs to work harder at. It’s not just “smile training”, but instead requires officers to be firm but polite and familiar to the needs of customers.

No one reaches a level of expertise in security by sitting around and doing nothing, it takes a lot of demanding work to gain the knowledge and effective habits to live up to the name.

We encourage officers to constantly be learning and improving.

The main difference between guards and officers is that guards don’t want to do anything more than they need to. Yes, both guard the lives and property of the clients, but they also do much more than that.

THE TERM OFFICER BETTER REFLECTS THE RESPONSIBILITIES AND PROFESSIONALISM REQUIRED IN THE SECURITY INDUSTRY TODAY.

So, what do you have to do to become an officer? The answer is simple: It is all up to you to want to change and act like an officer, not a guard.